SUPERVISOR, HR SOLUTIONS SERVICES

Position title: Supervisor, HR Solutions Services

Job Description:

• Assigns and supervises day-to-day activity of HR Administrative Services staff.
• Supports staff by providing coaching and mentoring.
• Monitors program and project workflow.
• Conducts recurrent meetings with the team and each staff.
• Monitors program and project workflow.
• Ensures payroll deadline and accuracy of the deliverables.
• Understands client SLA’s and facilities internal and external calibration sessions.
• Interfaces with client to identify and resolve on-going issues.
• Facilities resolutions to an assortment of problems and escalations that are moderately complex in scope.
• Prepares statistical reporting for senior leadership review.
• Supports performance reviews and disciplinary actions.
• Ensures appropriate staffing levels and facilities allocation of work according to the actual and planned activities.
• Creates a proper plan for the staff in case there are changes in incoming activities (increase in volumes, changes in processes etc.)
• Assists in interviewing candidates.
• Provides training for team members through demonstrations and discussions.
• Works to create a list of processes and sub-processes.
• Creates standards for documentation of policies, procedures, and defining records.
• Ensures adequacy checks on documents that have been created.
• Conducts process writing workshops for business operations.
• Establishes a process to identify, index, classify, codify, store, and retrieve documents.
• Maintains version controls for documents and records.
• Develops and implements improvement programs, initiatives, and processes.
• Conducts audits and reviews data/documentation.
• In case of Data Privacy incidents, an immediate and proper Root Cause Analysis to be triggered and created.
• Performs other duties as assigned.
• Contributes to business growth and efficiencies.
• Complies with all policies and standards.

Qualifications:

• Bachelor’s degree / finished 4-year course in college
• With more than 2 years in BPO and Supervisory position.
• Excellent communication skills (oral and written) in English and language.
• Proficient in using MS Office applications and excellent presentation skills
• Must be proficient in the required language- Cantonese and Mandarin
• Must have good analytical skills and Problem-Solving skills.

Send your application to
Talent.ph@conduent.com
Visit us at https://careers.conduent.com
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Conduent Business Services Philippines Inc.
7/F One E-Com Center Building,
Palm Coast Avenue, Mall of Asia Complex,
Pasay City, 1300 Philippines
Business Process Solutions