Customer Experience Associate

Position Title: Customer Experience Associate

Job Description:

• Respond promptly and professionally to inquiries via phone, email, chat and/or social media inquiries, ensuring accurate and compliant information.
• Recognize potential Adverse Events (AEs) or Product Technical Complaints (PTCs) during customer interactions.
• Accurately record AE and PTC details in the designated system following regulatory and company guidelines.
• Adhere to SOPs and pharmacovigilance reporting timelines for safety-related information.
• Forward AE and PTC cases to the Pharmacovigilance team or relevant department for further investigation.
• Validate customer and product details to ensure completeness and accuracy of reports.
• Participate in audits and contribute to corrective actions related to PV compliance.
• Achieve targets for timely reporting, accuracy, and customer satisfaction while maintaining PV standards.

Qualification:

• Bachelor’s degree / finished 4-year course in college
• With more than 2 years in BPO industry.
• Excellent communication skills (oral and written) in English and language.
• Proficient in using MS Office applications and excellent presentation skills Must be proficient in the required language – Korean.
• Must have good analytical and problem-solving skills

Send your application to
Talent.ph@conduent.com
Visit us at https://careers.conduent.com
Facebook: Conduent Philippines

Conduent Business Services Philippines Inc.
7/F One E-Com Center Building,
Palm Coast Avenue, Mall of Asia Complex,
Pasay City, 1300 Philippines
Business Process Solutions