Quality Assurance Analyst

Position Title: Quality Assurance Analyst

Job Description:

• Performing Quality Assurance and related duties (trend analysis, reporting on results).
• Providing feedback and coaching to service representatives.
• Delivering training (Specific Induction, Change Requests, Transitions etc.).
• Offering operational support for transitions and change implementation (Training, Testing, Critical Care etc.).
• Collaborating with service representatives, Team Leads, Business Analysts and support departments in order to best identify the team’s needs and offer the best support.

Qualification:

• Bachelor’s degree / finished 4-year course in college
• With more than 2 years in BPO industry.
• Excellent communication skills (oral and written) in English and language.
• Proficient in using MS Office applications and excellent presentation skills Must be proficient in the required language- Korean.
• Must have good analytical skills and Problem-Solving skills.

Send your application to
Talent.ph@conduent.com
Visit us at https://careers.conduent.com
Facebook: Conduent Philippines

Conduent Business Services Philippines Inc.
7/F One E-Com Center Building,
Palm Coast Avenue, Mall of Asia Complex,
Pasay City, 1300 Philippines
Business Process Solutions