Field service Engineer

PeoplePlusTech Inc. currently looking for Field Service Engineer.

Responsibilities:

·         Conference room A/V equipment assistance & troubleshooting. • Basic VOIP phone configuration & troubleshooting • Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under ‘Smart Hands’ capability. • Mail configuration and troubleshooting of Mobile Device Management system ( Airwatch / Xenmobile / Mobile iron etc). • Data Backups • Troubleshooting for VDI, SCCM / LanDesk / Altris. • Troubleshooting of Apple machines /mobile devices • Contribution towards creating KB article • Ensuring all SRQs, Incidents are addressed within stipulated SLA timelines

Qualifications and Requirements:

·         3-4 years’ experience providing IT Infrastructure field support which includes: • troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements. • Hands on experience in installing & troubleshooting hardware issues for Laptop, Desktop, Printers and accessories. • Ability to perform smart and physical assistance activity under instruction, at sites. • Ability to lift / move computer equipment weighing up to 50Lbs. • Skilled in desk side support for Installing & troubleshooting Operating Systems (Win 7/ Win 10 / MAC / Linux) • Knowledge and experience on the following: • TCP/IP networking, DNS, DHCP, VPN, and RDP working principles • Anti-spyware and Anti-virus software, standard software’s / application like Adobe, browsers, office applications • Service requests and incident management process • Enterprise LAN, WAN, Server setups and concepts • Ticketing tools (ServiceNow / Remedy etc.)

Location: BGC Taguig

Work Hours: Local working day shift (8am-5pm)

Duration: Full-Time/ Direct Hiring

Interested applicants may send their application to [email protected]

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