The Customer Support Specialist will provide an excellent customer experience via email and live chat, to ensure customer satisfaction, renewal, and upsell opportunities to contribute to the larger CS team.
- Provide world-class customer service by knowing the brand, connecting with customers, and creating solutions.
- Resolve inquiries via chat and email by delivering exceptional client support in accordance with our quality guidelines.
- Resolve customer questions concerning order status, shipping, and subscription management.
- Spot trends and serve as the voice of our customers by passing their feedback along to our internal team.
- Actively participate in CX conversations and updates documented in our internal channel.
- Attend meetings with CX Team.
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