Candidates:

Completed at least 2 years in college (finished and passed at least 2 college units).

Required at least 6 months of ITSD experience in BPO setting (voice and international account)

Knowledge and experienced with Active Directory, Service Now, VPN, Citrix and 0365.

Responsibilities:

Act as a single point of contact for phone calls ,emails ,chats and Self-service tickets from staff regarding IT issues and

Queries.

Receiving, logging and managing calls from internal staff via telephone, email, chat, voice mail, self-service etc.

1st and 2nd line support – troubleshooting of IT related problems from in-house software to hardware

Escalate unresolved calls to the infrastructure support teams

Skills Required:

Customer service oriented

Excellent in English communication skills

Computer and keyboard skills (working knowledge of PC’s e.g. MS Office)

Location: Centris QC – willing to work onsite.

Duration: Full-Time/ Direct Hiring

For further job details, kindly message me here in Facebook or email me at [email protected]

Tagged as: #itservice #fieldengineer

IT Service Desk