Customer Service Associate (Multi-Lingual)

Qualifications

• College graduate of any 4-year course; or minimum of 2-year college level education with at least 1 year relevant working experience;
• 1 year of relevant working experience;
• Call center and/or Healthcare experience are a plus;
• Must be Fluent in /Mandarin/Korean/Vietnamese/Japanese

Duties and Responsibilities

• Handle inbound and outbound member, provider, and physician calls;
• Handle customer service inquiries from members, providers, physicians, and internal and external clients related to pharmacy benefits, while maintaining productivity standards and performance guarantees where applicable;
• Assist members in understanding and maximizing the use of their pharmacy distribution program;
• Use computerized system to gather information and respond to questions;
• Work with other operational departments to research and resolve mail order and claims issues and respond to members within performance agreement guidelines;
• Maintain accurate and complete documentation of all inquiries in order to continuously improve the customer service process and reduce potential legal concerns;
• Identify and escalate in a prudent manner, concerns received from patients and/or clients so that corrective action can be pursued and expedited to take care of their needs;
• Responsible for good housekeeping techniques, adhering to quality and production standards while complying with all applicable company, state, and federal safety;
• Other duties as needed.

General Safety and Security

• Protects the organization’s assets by upholding the principles of the Quality Information Security Management System (QISMS)
• Ensures confidentiality, integrity, and availability of information critical to fulfilling the organization’s business functions
• Remain compliant with the relevant business, local and international regulatory and legislative requirements particularly the Health Insurance Portability and Accountability Act of 1996 (HIPAA), HITECH Act and URAC

Salary: Open

To apply send your resume to:
HCCorporateRecruitment_PH@sagilityhealth.com
Contact details: 02 34345500
Sagility Philippines B.V. Branch Office
15th Floor, Zeta Tower, Bridgetowne West,
E Rodriguez Jr. Avenue Corner Ortigas Avenue,
Quezon City, Metro Manila, Philippines, 1800