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Vice President - Delivery Center in Manila
Cielo Talent, Inc. is inviting qualified candidates to apply for the role of the Vice President - Delivery Center in Manial. The VP - Delivery Center in Manila holds full accountability for the delivery center outputs and people, ensuring it consistently delivers all global client/internal SLAs & KPls in a scalable and sustainable way while managing the growth and development within the center in collaboration with the global Cielo Management and local leaders. The Key Responsibilities Are: • Work with multi-country, multinational, multi-cultural Client Services Directors and VPs to ensure teams are working to Client and internal SLA's. • Working with the Operations teams to plan and implement resource strategies for the center to deliver scalability and sustainability. • Provides management and support to dedicated and shared delivery teams based in the delivery center. Supporting employee attraction, recruitment, and engagement to drive overall operational excellence. • Develops and manages Cielo's Service Excellence Programme. • Working global hours to ensure real-time coordination and collaboration with Cielo stakeholders, while managing a 24/5 delivery center operations.
Person Specification: • At least 20 years proven local and international experience leading and growing a multi-country, multi-cultural RPO operations/organization. • Experience in managing multiple internal and/or external client delivery projects/programmes. • Strong experience within a highly commercial, service-oriented customer facing role • Thrives on working in a fast moving, creative, flexible entrepreneurial environment. • Provide workable solutions and effectively influence to a variety of internal and external stakeholders. • Business Process re-engineering, Change Management, Consultancy and project management experience. A market-competitive compensation and benefits package is provided. If you are a qualified candidate interested to apply, please e-mail your updated CV with the Subject Line: VP - Delivery Center Manila to: People and Culture Manila PeopleandCultureManila@cielotalent.com. To learn more about the role, follow the link: https://www.jobstreet.com.sg/en/job/8304062/sources/1. Cielo Talent Inc. - 26th Floor Tower 2, RCBC Plaza, Ayala Avenue, Makati